Privacy & Cookie Policy
This Privacy and Cookie Policy applies to information collected and processed via the www.zaazzy.com website and associated customer service channels. We take your privacy very seriously and therefore want you to know how your data is collected, used, shared, and stored. The Website is owned and operated by ZAAZZY GARMENTS FZC (“we”, “us”, or “Zaazzy”) in the United Arab Emirates. ZAAZZY GARMENTS FZC is a company incorporated under the laws of the United Arab Emirates, with its registered office at Business Center Sharjah, Publishing City Free Zone, Sharjah, UAE.
By visiting the Website or supplying information through its associated customer service channels, you consent to the practices described in this Privacy and Cookie Policy and our Website Terms and Conditions. Please note that our Privacy & Cookie Policy is updated from time to time, and you will be bound by the most recent update of the policy appearing on our Website. It is therefore your responsibility to continue to check our Privacy and Cookie Policy for updates.
Information We May Collect
We (and our authorised service providers) collect information supplied by you via the Website or any of our customer service channels including, but not limited to, phone, email, or Live Chat. We and such service providers also collect information when you visit our Website or from third parties authorised to share your information with us. This information may include:
- Contact and Personal Details: name, delivery address, phone number, email address, billing and payment information, date of birth, gender, nationality, and preferences.
- Website Statistical Information: your location, the URL you use to access the Website, browser or device type, your computer’s IP address and domain type, which pages you visited, search terms you entered, items you clicked on.
- Transactional Information: orders you placed, items you purchased, date and time of order, preferences you have indicated to us.
- Information from Third Parties: couriers, payment providers.
- Survey and Competition Information: information you supply via online or offline surveys, competitions, or product registration.
Please note that your full payment card details are captured only for the purposes of processing your transaction and are not stored, sold, or rented by us. Your full payment card details are not available to our staff. All card transactions are managed by trusted, certified, and legally authorised partners who ensure that your payment details remain secure during the payment process. All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties. www.zaazzy.com will not pass any debit/credit card details to third parties
Where you provide the information of a third party to us, you are confirming that you have their consent to do so. www.zaazzy.com takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, (www.zaazzy.com) cannot guarantee the security of any information that is disclosed online. The www.zaazzy.com is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.
Cookies
Our Website uses first-party cookies and other similar technologies which we can access when you visit our Website in the future. We may also use third-party cookies.
Types of Cookies
- Website Functionality Cookies: Enable you to browse the Website and use our features such as shopping baskets.
- Website Analytics Cookies: Measure and analyse how customers use the Website, allowing us to continuously improve your shopping experience.
- Customer Preference Cookies: Remember your preferences (e.g., user name, language, location) to make your browsing experience simpler and more personal.
- Targeting or Advertising Cookies: Deliver adverts relevant to you, limit the number of times you see an advertisement, and help measure the effectiveness of our advertising campaigns.
- Third-Party Service Provider Cookies: Authorised third parties place cookies, web beacons, or similar technologies to store information on the Website, helping us provide you with a better, faster, and safer experience.
By using our Website, you agree that we and these third parties can place these types of cookies on your device and access them whenever you visit our Website or other websites operated by us.
If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions. Note that by deleting our cookies or disabling future cookies, you may not be able to access certain areas or features of our Website.
How We Use Information
We may use your information for the following purposes:
- To process or fulfil your order or to provide any service you request from us.
- To verify and execute financial transactions you make through the Website.
- To assist with customer service queries or provide information you have requested.
- To manage your account.
- To provide a personalised or improved shopping experience.
- For analytical or statistical purposes.
- For marketing purposes, including communicating promotional information about us, our partners, and our websites, through newsletters and remarketing ads (subject to opt-out preferences).
- To improve our service offering or Website.
- To combine it with information we already hold lawfully through other sources.
- To protect our rights, safety, or the safety of others, including fraud prevention.
- For any purpose required by law or regulation.
We may offer a Live Chat feature to assist you with queries. Where available, we may record and store chat conversations for customer service purposes.
Who We May Share Information With
We may share your information with:
- Our group companies.
- Carefully selected third parties with whom we have a relationship, including marketing.
- Service providers who perform services on our behalf, such as payment processing, IT, website maintenance, surveys and market research, warehousing and logistics, couriers, advertising and marketing.
- Professional services providers such as legal, audit, financial, and insurance advisers.
- Any assignee, successor operator, or prospective purchaser of the Website or of us.
- Any legal, regulatory, law enforcement, government, or municipal bodies.
- Any gift recipient or provider of any warranty in relation to your order.
Contacting Us and Opting Out
If you have any queries about this Privacy and Cookie Policy, you can contact us at:
- Email: customercare@zaazzy.co.uk
When you first register with us, you will be able to choose whether or not to receive marketing communications from us or our carefully selected third parties. Whenever you receive a marketing communication or newsletter from us, you will be given an opportunity to unsubscribe. You can change your marketing preferences at any time by contacting us as described above.
You may also request rectification of any incorrect data displayed in your online account by contacting us or, in certain cases, you may be able to directly amend certain information online.
Protecting Your Data
Information you provide via our Website is stored on secure servers. Any payment transactions carried out through our Website will be encrypted using Secure Socket Layer technology. It is your responsibility to keep any Website passwords or login codes issued to or chosen by you confidential.
We have implemented various steps to safeguard our IT infrastructure, including authentication, monitoring, auditing, and encryption technology. Security measures have been integrated into the design, implementation, and day-to-day operations of the Website as part of our commitment to security. Despite such efforts, the transmission of information via the internet is not completely secure, and its security can never be guaranteed. Any transmission of data via our Website is carried out at your own risk.
Your data may be transferred to, and stored in or outside, the United Arab Emirates. By submitting your data to us and using our Website, you acknowledge that your data may be sent to countries with differing levels of laws in the field of personal data protection. We require all third parties to whom any personal data is disclosed to keep it secure, treat it as confidential, and use it only for the purposes agreed with us.
The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers’ are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted
Third-Party Websites
This Privacy and Cookie Policy does not apply to third-party websites to which the Website may link, and we are not responsible for the privacy and cookie practices of those websites or any information you submit to those websites. Please be sure to read their privacy and cookie policies separately to ensure you are comfortable.
Dubai Police eCrime
eCrime is an electronic platform designed to address and investigate all forms of cybercrime in Dubai, providing the public with an easy, reliable system to submit complaints and report online crimes. To report any cybercrimes or suspicious activity, please click here.
